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Donation and Refund Policy

Last updated: September 24, 2024

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Thank you for supporting Out of The Walls NYC. Your generosity enables us to continue our mission of serving the community through both spiritual and practical initiatives. This policy outlines how donations are processed, our refund conditions, and tax-deductibility information.

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1. How Donations Are Processed

All donations made to Out of The Walls NYC are processed securely through our third-party payment processor, Pushpay. When making a donation, you can choose from various methods, including:

  • Credit/Debit Card: Secure online payments via major credit and debit cards.

  • ACH Bank Transfers: Direct donations from your bank account.

Pushpay ensures that your donation is processed safely and securely, providing you with a receipt upon successful completion of your donation. To learn more about how donations are processed, you can visit Pushpay's donation types information.

For your convenience, Pushpay also allows you to set up recurring donations, ensuring continuous support to our mission without having to manually donate each time.

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2. Conditions for Refunds

Donations made to Out of The Walls NYC are generally non-refundable. However, we understand that mistakes can happen. If you believe there was an error in your donation, please contact us within 30 days of your donation date, and we will review your request. Refunds will only be issued in the following circumstances:

  • Duplicate Donations: If you mistakenly made more than one donation.

  • Incorrect Donation Amount: If you accidentally entered the wrong amount.

  • Fraudulent Donations: If a donation was made fraudulently or without your consent.

To request a refund, please contact us at:

Email: info@outofthewallsnyc.com
Phone: 1-347-687-9295

Please provide the details of your donation, including the date, amount, and the payment method used. Once a refund request is approved, it may take 5-10 business days to process the refund and return the funds to your account, depending on your payment provider.

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3. Tax-Deductibility of Donations

Out of The Walls NYC is a registered 501(c)(3) nonprofit organization, which means that your donations may be tax-deductible to the fullest extent permitted by law. After making a donation, you will receive an email receipt for your records, which will include the amount donated and a statement of tax-deductibility. Please retain this receipt for tax purposes.

You will also receive a year-end giving statement summarizing your total contributions throughout the year, which can be used for filing your taxes. For more information on giving statements, please visit Pushpay's Giving Statements FAQ.

Please consult your tax advisor or financial planner to confirm the tax-deductibility of your contributions, especially if you are outside of the United States, as tax laws may vary by jurisdiction.

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4. Contact Information

For any questions regarding donations, refunds, or tax-deductibility, please contact us at:

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Out of The Walls NYC
P.S. 273 The Wortman School (Auditorium)
1018 Warwick Street
Brooklyn, NY 11207
Phone: 1-347-687-9295
Email: info@outofthewallsnyc.com

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